Social Media Services

Strategic and technical consulting that delivers.

From planning and implementation to full community management services, we provide guidance and support to meet your specific needs. Our goal is to help you develop a vibrant social network that delivers real value to your organization and to your target audience. Building your social network with our advice and support is a great way to keep users wanting to come back.

Strategic Planning Services

Before deciding on software, it's essential you have a clear plan for your corporate social network. Our range of services are designed to successfully get you started.

  • Define goals and align them to your corporate objectives
  • Build an Adoption Strategy for your social network
  • Establish a corporate social networking Communications Plan
  • Blueprint your social network by defining business requirements, a conceptual design, key measures of success (ROI metrics) and user adoption strategies

Implementation Services

One size doesn't fit all. Our Implementation Services can help you design and build a social network that meets your specific needs.

  • Rapid, iterative prototypes to define interface layout, user roles, permissions, etc.
  • Expert customizations of your social network
  • Integration with third-party systems, widgets and websites
  • Launch planning and support
  • Software and Community Management training

Community Management

Once you launch your social network, our team of experts is there to help you and your users get maximum value from the network.

  • Focused expertise and best practices to build user adoption and participation
  • Provide support with a Network Helpdesk
  • Content organization, moderation and utilization
  • Performance and activity reporting and analytics
  • Best practice recommendations to evolve and grow your corporate social network

Software Management and Support

Your social network will constantly evolve. Our team can support you in implementing any needed changes.

  • Design and implementation of enhancements to your corporate social network
  • Ongoing project management services to deliver those changes on time and on budget
  • Plan and deploy new platform improvements in the best way for your corporate use
  • Receive dedicated support to manage your software

Support Services

Transcend also offers enterprise customer support packages to meet the needs of any organization - no matter how large or small. Whether you have an issue or just a question, our team of specialists know Social media in depth and will quickly respond to keep your network in great shape



Sign-Up For Our Newsletter