When we founded the company, our desire was to provide our clients with better results over any other option. This principle still guides our business today. Our clients tell us that we are unmatched in our drive to deliver the results they seek — and this is no coincidence. To deliver on our promise, we designed an operating model with four key elements that, when combined, allow us to deliver better results for clients than any other firm.
We are committed to our clients’ success like no one else.
We founded our company with a complete focus on helping our clients achieve measurable business results. Our clients feel this commitment — this culture — the moment they meet someone from Transcend, and they repeatedly refer to it as the reason they choose and continue to work with Transcend.
With our fixed-price, fixed-time commitments and performance-pricing model, we hold ourselves accountable to our clients.
Transcend pioneered the fixed-price, fixed-time model. At the outset of every engagement, from technology strategy to application management, we assume responsibility for meeting our commitments on time and on budget. In order to do this, we had to become experts at defining and managing requirements, planning and estimating, forging consensus, and managing complex initiatives. And with performance pricing, we align our fees with the results our clients receive, sharing in both the risk and the reward.
We provide industry, process, design, and technology expertise and assets to ensure success.
Our industry-focused teams plan, design, implement, and manage complex, industry-leading solutions using deep knowledge of business processes, user-centered design, packages, and enterprise integration. For issues that cut across industries, we share knowledge of frameworks and technologies in key areas such as enterprise architecture, web services, and content management.
We use a fundamentally different approach to get to the right answers and overcome the top reasons for failure.
IT initiatives fail to deliver business value at an alarming rate, and the reasons are well-documented and consistent across industries. We designed the Transcend | Approach to overcome these root causes of failure by employing tools and techniques, workshops, that build consensus, speed, and momentum and guide programs — from planning to management — toward success.